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What is AUTOCAP?
AUTOCAP is a free
public service that can help resolve disputes between consumers
and dealers. Most concerns can be resolved at the dealership
level, but sometimes you might need an impartial representative
to help you.
AUTOCAP can also
help with any NEW or USED CAR LEMON LAW complaints.
AUTOCAP keeps up to date with constantly changing laws to
provide you with the latest information. AUTOCAP can
informally mediate your disagreements through a panel of dealer
and consumer representatives who will review the facts of
the case and recommend a solution.
STEP 1
Always speak to someone in authority at the dealership. If the problem involves a sales transaction, speak to the sales manager; if the problem involves a defect or the service is unsatisfactory, contact the service manager. If you are still unsatisfied, ask to see the customer relations manager, general manager, or the dealership owner.
STEP 2
If a satisfactory solution can't be reached and the problem is with the vehicle or with the service provided by the manufacturer, contact the appropriate national zone or customer relations office. This information should be in your owner's manual; if it isn't, your dealer should be able to provide it.
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STEP 3
When contacting
AUTOCAP, please be prepared to provide the following information:
- Vehicle information
(year, make, model, mileage, etc.); the nature of the problem
(sales, service, warranty, advertising, etc.)
- A brief description
of the problem
- The names and
titles of the people you have spoken to
- The solution you
think is fair.
Once your complaint
has been received, it will be forwarded to the dealer.
AUTOCAP will attempt to "mediate" the dispute by
working with you and the dealer. The majority of complaints
will be resolved at this point.
Unfortunately, AUTOCAP
is not effective in all situations. AUTOCAP cannot be
effective when...
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Legal action has already been taken, or you've already hired
an attorney.
- The problem involves
anything other than a participating member new car dealer
or manufacturer.
INVESTIGATE
BEFORE YOU INVEST
There
is no 3-day "cooling off" or return program.
Autocap is a national service provided by New Car Dealer Associations. Our office services the Western New York area. Various circumstances at state and local associations necessitate different approaches to administration. For an office in your area, contact Autocap Office, 4800 Westpark Drive, McLean, VA 22102. 703-821-7144 or go to www.NADA.com.
For more information,
contact John Domagala
at autocap@nfada.com
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