The Secretary/Switchboard Operator - routes incoming phone calls to the dealership, takes thorough messages and provides information to callers. S/he is the dealership's front-line contact with the public and must represent the dealership in a professional, friendly manner at all times. Relieves officials of clerical work and minor administrative and business detail. Composes and types routine correspondence for dealer and department managers. Sends follow-up letters to customers who have purchased vehicles or services.